The M Promise Explained: Upfront Pricing and the 3-Day Money-Back Guarantee at Murray GM
Most people walk into a dealership expecting to haggle. At Murray GM Moose Jaw you don't have to. The M Promise is a set of four commitments: an upfront price, a short money-back window, a longer exchange window, and someone to answer your questions any time. Here's what each one means in practice.
Does Murray GM Negotiate?
No. The M Promise says every customer gets a competitive price up front, without negotiating for it. The sales team checks the market regularly to keep prices competitive, and the price stays the same from the website to the window sticker.
That means two people buying the same truck on the same day pay the same price. You don't need to know the right tactics or come in with a script.
How Upfront Pricing Is Set
Murray's Fair Market Pricing page explains the approach for pre-owned vehicles: prices are based on what comparable vehicles are actually selling for, checked regularly, and posted as the best price first.
- One price everywhere. The website price and the window sticker match.
- Based on the market. Prices follow what similar vehicles sell for, not what a salesperson thinks you'll accept.
- Incentives still apply. GM Canada cash offers, rate programs and seasonal deals still apply to new vehicles. Ask what you qualify for this month.
The 3-Day / 300 km Money-Back Guarantee
If you aren't sure you made the right choice, bring the vehicle back within the first 3 days or 300 km, whichever comes first. Murray cancels your contract and gives you your money back, with no questions asked.
| Money-back guarantee | Exchange promise | |
|---|---|---|
| Window | 3 days or 300 km, whichever comes first | 30 days, within a kilometre limit (confirm on your bill of sale) |
| What happens | Contract cancelled, money refunded | Swap for a different vehicle, such as another colour or trim |
| Good for | Buyer's remorse | The vehicle is right but a detail isn't |
Before you sign, ask the sales team to confirm which vehicles the guarantee covers and what condition the vehicle needs to be in when it comes back. Get the terms on your bill of sale.
The 30-Day Exchange Promise
Sometimes the vehicle feels right but something small doesn't, like the colour or the trim level. The exchange promise gives you 30 days to come back and make a clean swap. Hand over your keys and get the keys to the vehicle you want.
Certified Pre-Owned vehicles also come with a 30-day exchange privilege under the GM Certified program. If you're buying Certified, ask how the two exchange options work together.
How Trade-Ins Are Valued
Trade-in appraisals at Murray are free, with no obligation. The appraiser looks at condition, kilometres, market demand and what similar vehicles are selling for in Saskatchewan, and will show you how they got to the number.
- Saskatchewan PST. When you trade in at a dealer, PST is charged on the difference between the price of the vehicle you're buying and your trade-in value, not the full price. On a $60,000 truck with a $20,000 trade, you pay PST on $40,000.
- Selling without buying. You can sell your vehicle to Murray outright, with no obligation to buy anything.
- If you use the money-back guarantee. Ask how your trade-in is handled if you return the vehicle, so you know the process before you sign.
What to Bring When You Buy
- Government-issued photo ID.
- Your SGI registration and insurance details, so the vehicle can be registered and insured before you drive away.
- Your trade-in, both sets of keys, and any loan or lease payout information.
- Your financing pre-approval or down payment details, if you have them.
- A list of the questions you want answered about incentives, financing or protection plans.
Peace of Mind After the Sale
The M Promise also points to Murray's Certified Pre-Owned program: a 150+ point inspection, a 3 month/5,000 km GM warranty, a 30-day exchange privilege and a vehicle history report. Warranty extensions are available if you want longer coverage. Our Certified Pre-Owned guide covers the details.
The fourth promise is availability. You can reach the Murray team by phone, text, email or Facebook, and they'll get back to you as soon as they can, even outside showroom hours.
Buying at Murray GM, Step by Step
- Browse inventory on murraygm.com, call 306-693-4605, or visit 15 Chester Road.
- Check that the online price matches the window sticker on the vehicle you want.
- Have your trade-in appraised and review payment options. You can finance through GM Financial, a bank or a credit union.
- Ask the sales team to confirm the money-back and exchange terms for that vehicle.
- Sign, arrange SGI registration and insurance, and drive home knowing you have 3 days if it isn't the right fit.
Frequently Asked Questions
Does Murray GM Moose Jaw negotiate on price?
No. Under the M Promise, Murray posts a competitive upfront price, and the website price, the window sticker and the price you pay are the same. GM incentives you qualify for still apply.
What is the Murray GM money-back guarantee?
Bring the vehicle back within 3 days or 300 km, whichever comes first, and Murray cancels the contract and refunds your money, no questions asked.
Can I exchange a vehicle if I don't like the colour or trim?
Yes. The exchange promise gives you 30 days to swap for a different vehicle. Confirm the kilometre limit and which vehicles qualify when you buy.
How does Murray GM value a trade-in?
Appraisals are free, with no obligation. Murray looks at condition, kilometres, demand and comparable Saskatchewan sales, and shows you how the value was set. Trading in at a dealer also means you pay PST only on the difference.
What should I bring when I buy a vehicle in Moose Jaw?
Bring photo ID, your SGI registration and insurance details, your trade-in with both sets of keys and any payout information, and your financing details if you have them.
Can I sell my vehicle to Murray GM without buying one?
Yes. Murray will appraise your vehicle and buy it outright, with no obligation to purchase anything.
Related Guides
See the M Promise on a Real Vehicle
Call or stop in. The sales team will show you the price, appraise your trade, and walk you through the money-back and exchange terms before you sign.
Murray GM Moose Jaw · 15 Chester Road · 306-693-4605 · info@murraygm.com
